Accommodation policy
Solariun Beach Hotel · Av. Brasil, 2485, Ilhote, Ilhabela/SP, Brazil.
Contact: solariunbeach@gmail.com · WhatsApp +55 12 99761-8740.
Your reservation
Before you book, the quotation or rate states the dates, category, occupancy, included services, total price, payment terms and cancellation conditions. Accommodation availability and prices are available through the official Cloudbeds booking engine. Confirmation is sent once the conditions stated at purchase have been met. A quotation does not hold a room unless the hotel expressly confirms a hold.
The base rate covers two adults. Include every guest and each child's age. Additional guest and age-based charges follow the selected Cloudbeds rate and are shown before payment. Cots and extra beds have no equipment fee, but depend on availability and the room's capacity. This does not mean that an additional guest stays free of charge.
Payment methods, deposit, balance due date and any instalments are stated in the selected offer. Do not send passwords, authentication codes or full card details by message.
Cancellation, changes and no-show
Before paying, check the selected rate's cancellation deadline, any charges, change conditions, no-show policy and early-departure terms. The hotel will not apply conditions that were not disclosed at the time of booking or terms that exclude statutory rights.
Request a change or cancellation through the official contact channels and provide your reservation number. The hotel will review the agreed conditions and respond in writing, including the calculation and timing of any refund. For bookings made through another platform, also follow that platform's procedures.
For contracts concluded away from the establishment, the right of withdrawal under Article 49 of Brazil's Consumer Protection Code will be respected, with reimbursement as provided by law. If the hotel cannot provide the booked service, it will work with the guest on a solution while preserving applicable rights.
Arrival and departure
Check-in starts at 3 pm; check-out is by noon. Reception is open from 8 am to 8 pm. After 8 pm, the valet team welcomes arrivals; tell us your expected arrival time so that service can be arranged.
Arrival before noon is subject to availability and costs 50% of the daily rate. Between noon and 3 pm, the room may be released at no charge if it is ready and available. Departure after noon requires prior agreement on the time and price and is not automatically included.
All occupants must be registered. Present the required documents. Stays involving children and teenagers must meet the applicable identification and authorisation requirements. Let us know in advance if authorisation documents need to be checked.
Included services and meals
Breakfast is included and served from 7 am to 10 am. During this initial phase, breakfast is the hotel's only meal service; lunch, dinner and room service are not part of the offer.
Tell us about food allergies or dietary restrictions before booking. The kitchen will confirm what is possible; adaptations and the absence of cross-contact are not guaranteed without specific confirmation.
The heated pool is open from 8 am to 9 pm. Wi-Fi and 24-hour valet parking are included. Reception will explain safe use of the facilities. Children must be accompanied by a responsible adult at the pool. Any closures required for safety or maintenance will be communicated.
Check arrangements in advance for special vehicles or more than one vehicle per room. A fixed parking space or electric-vehicle charging is not promised.
Accommodation and accessibility
The categories are Luxo, Super Luxo and Apartments. Views, whirlpools, beds and capacity vary by unit. The category description and booking confirmation must identify the booked features.
Access is via ramps. This is not a statement of full accessibility. Before booking, check the circulation space, doors and bathroom arrangements you need for your stay.
Pets
Up to two pets, each weighing no more than 15 kg, are accepted per apartment exclusively in Block C, with advance notice and hotel confirmation. The fee is BRL 200 per pet per stay. Pets above 15 kg are not accepted.
Pets are not allowed in the restaurant/breakfast area or pool. Supervise your pet and respect hygiene, safety and other guests' rest. Guide dogs are accommodated in accordance with applicable law, without a pet fee.
Additional services and experiences
Romantic decoration, third-party massage and third-party transfers are subject to quotation and availability. Confirm the inclusions, price and conditions before booking.
Experiences shown on the website are informational until a confirmed offer is available. Accommodation-and-activity packages will be quoted with joint availability, inclusions, operator, payment terms and weather/cancellation conditions in writing. Activities are not automatically substituted, and operation regardless of weather is not promised.
Packages consist of accommodation and tours or experiences, with the amounts itemised in the quotation. Each activity follows its own cancellation and rescheduling conditions, disclosed before purchase.
When cancellation of an activity entitles you to a refund, the refund covers the cancelled activity, not the accommodation nights. The activity may also be rescheduled according to the applicable conditions and the provider's availability.
Cancellation or rescheduling of an activity does not automatically cancel the accommodation or entitle you to a refund of accommodation charges. Accommodation changes and cancellations follow the booked rate's conditions, with applicable statutory rights preserved.
The hotel does not provide personalised itinerary planning or restaurant reservation services.
Conduct, assistance and personal data
Respect other guests' rest, the booked capacity and safety guidance. Report problems, disputed charges and needs during your stay to reception through the official channels. Staff will not impose automatic penalties without grounds in the valid booking conditions and applicable rights.
Cameras are installed only at hotel access points. Images are stored for 30 days.
Reservation and identification information is processed to assist guests, provide services and meet legal obligations. Send questions or requests about personal data to solariunbeach@gmail.com.